System News :PHP4Hosting News
UK-Server5		(10 November 2008, 3:21 pm)
UK-Sever5 is under high load, we are working to restore all services
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UK-Server1 (Reseller Server) Migration		(24 October 2008, 11:48 pm)
UK-Server1 has suffered some issues over the past few days. This has caused mail problems. We are on the last stages of the migration to the new hardware, the majority of the work is being undertaken over night. We are hoping to fully migrate the server on Sunday, this will result in 2-3 hours downtime of services. Updates will be posted here as they happen -- Update 9:52am -- The upgrade is in progress, POP users will receive a notice telling them the upgrade is in progress and web users will see a holding page. -- Update 3:21pm -- The upgrade has now been completed. The time taken was due to the amount of data that needed to be synchronised between the old and new servers. Users have any problems please report them to the usual support contacts so they can be dealt with as quickly as possible.
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UK Network Upgrade		(15 September 2008, 7:59 pm)
One of our UK racks will be rebooted tonight, this will cause some network disruption for a few minutes while power is reset to one of the border gateway routers. There will also be a small number of servers rebooted in the process Everything should only take a few minutes
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New Billing Portal		(12 September 2008, 11:43 pm)
The full migration from the old accounts system and the new one begun last week initially with the migration of reseller customers. This will continue next week with the remainder of the reseller accounts along with the migration of hosting customers. We have three portal: * one that will deal with resellers, dedicated hosting customers and any bespoke solutions (Virtual Servers, Clusters, Bulk Mail services) * One for hosting customers, billing in GPB £ only * One for hosting customers, billing in USD $ only The full migration is expected to take a month, once complete customers will be billed monthly and will be able to manage their domains. If you receive an email from the new billing system and want to check this is valid, please email support@php4hosting.co.uk and we will validate the request for you. All payments billed will be billed via our parent company PFL Worldwide Ltd. Its very important that when you receive the email informing you of your account creation that you log in and ensure all details are up to date and correct. Thank you for taking the time to read this message
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US Network Upgrades		(5 August 2008, 5:08 am)
We will be performing a network upgrade on Aug 10th, 2008 starting at 02:00. There will be a few brief interruptions as trunks are established, routes are changed, and fail-over is tested. There will also be one longer interruption (10 to 15 minutes) as servers are moved to new VLANs. We expect to be done by 05:00 PDT, with an additional last hour of the window for testing, troubleshooting and rollback if necessary. Window Start: Sunday 8/10/08 02:00 US/Pacific (GMT -7) Window End: Sunday 8/10/08 06:00 US/Pacific (GMT -7) Duration: Each customer may notice a few short interruptions, and one longer interruption. Total impact for any one server should be less than 15min. But may be as long as 30 minutes.
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US Network Upgrades		(1 July 2008, 6:41 pm)
Switchs are being replaced in the US network tonight, this may cause a few minutes of downtime to our US network services. We will be performing a network upgrade on Tuesday night which will cause short interruptions over the course of a 4 hour maintenance window. Window Start: Tuesday 4/1/08 22:00 PDT (Wed. 4/2/08 05:00 GMT) Window End: Wednesday 4/2/08 02:00 PDT (Wed. 4/2/08 09:00 GMT) Duration: Each customer may notice a few short interruptions, and one longer interruption. Total impact for any one server should be less than15min.
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Server Migration - Server11 (Hosting Server)		(19 May 2008, 6:36 pm)
We are currently working on the migration of server11, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server4 (Hosting Server)		(18 May 2008, 3:52 pm)
We are currently working on the migration of server4, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server2 (Reseller Server)		(18 May 2008, 9:46 am)
We are currently working on the migration of server2, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server14 (Hosting Server and main website)		(17 May 2008, 2:52 pm)
We are currently working on the migration of server14, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server5 (Reseller Server)		(17 May 2008, 12:58 pm)
We are currently working on the migration of server5, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server8 (Reseller Server)		(17 May 2008, 10:27 am)
We are currently working on the migration of server8, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server10 (Reseller Server)		(16 May 2008, 9:16 pm)
We are currently working on the migration of server10, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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UK-Server5 update		(15 May 2008, 5:57 pm)
All services are now running Regards Support -- Support Dept http://www.php4hosting.com
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UK-Server5		(15 May 2008, 4:35 pm)
This machine has a disk space error we are working on it now In the mean time all services have been stopped Regards Support -- Support Dept http://www.php4hosting.com
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Accounts System		(15 May 2008, 1:51 pm)
The current accounts system is being moved to another server so will be offline for about an hour pending DNS updates This is in preparation of the new accounts system being installed
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US Network Migration		(15 May 2008, 9:00 am)
The first part of the migration is complete, this means we will be moving live servers from Friday 16th May - Monday 19th May. As each server goes off line for the migration we will update the blog with the current server being migrated. Any server not finished by Monday morning will be left until Monday evening to ensure customers are not affected during the day.
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Reseller 1 (server2) - mail problems		(14 May 2008, 6:10 pm)
We are working on the issues with email on server 2 - no mail has been lost although the local delivery is currently not working -- UPDATE -- All mail was delivered last night and should be working correctly today
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US Network Migration		(12 May 2008, 10:20 pm)
We have started the US network migration. This has to be completed by the end of the month, so we will be moving very quickly. IP address's will be changing, the old address will be migrated to the new addresses as follows 67.136.25.x -> 207.158.30.x This will only effect customers who manage their own DNS servers. However we will in the interim be setting up a DNS redirect. As we migrate each server we will update the blog so customers will be aware of any downtime. Migration should take about 2 hours per server -- Update 13/May/2008 - 00:27 -- The primary DNS server has been migrated this includes but not limited to ns1.php5hosting.net ns1.anon-dns.net No user changes should be required --
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Remote Port Access		(21 April 2008, 4:25 pm)
We are in the process of hardening the firewall rules. Once the work is completed all ports will be blocked except the following http (80) https (443) ftp (20/21) ssh (22) ident (113) smtp (25) pop3 (110) svn (3690) Remote MySQL access will be blocked by default, because of the way we setup MySQL, it runs on various ports. So rather than leave all the ports open the default will be to have these ports closed, and opened upon request. As the majority of users do not make remote MySQL connections this has been deemed the best solution. Therefore if you require remote MySQL access, please contact support quoting your username or account number. Resellers please note that the default will be to leave remote MySQL access open.
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Server4		(16 April 2008, 10:37 pm)
Server4 is now back on line, this server will be migrated to the new platform in the next few days along with Server11
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Server4		(16 April 2008, 10:15 pm)
Server4 is currently offline for maintenance this should be resolved shortly
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EC-Server2 Upgrade		(16 April 2008, 4:45 pm)
This is now complete, all services should be functioning normally
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EC-Server2 Upgrade		(16 April 2008, 1:25 pm)
We are currently upgrading EC-Server2 (formally server6) there will be a period of downtime where the servers are synced and brought back online. Once the migration is finished we will update the blog
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Upgrades / Migrations		(15 April 2008, 11:40 pm)
Software Upgrades Over the next few weeks we will be upgrading the core operating system on our servers. This will involve total re-installation as the machines are upgraded in turn. US Network Migration We are shortly migrating our US network to a new facility, this will involve IP address changes however as we handle 99% of our customers DNS this will not effect the majority of customers. The migration will be done a server at a time and update news posted on the blog as it happens. We expect the whole migration to take between 4-6 weeks although will aim to complete as soon as possible. There will be intermittent periods of downtime during these upgrades and migrations but we are aiming to keep them to a minimum.
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